Warranty & Returns
Our Warranty Policy
Every product sold at AvaNext comes with a 1-year brand warranty. This covers manufacturing defects and hardware failures under normal use. Warranty does not cover physical damage, water damage, or misuse.
7-Day Replacement Policy
If you receive a product that is faulty, damaged, or not as described, you are eligible for a 7-day easy replacement. Contact us within 7 days of delivery via WhatsApp or email with your order details and a photo/video of the issue.
- Contact us within 7 days of receiving your order
- Provide your order number and evidence of the defect
- We will arrange a replacement at no extra cost
- Replacement dispatched within 2–3 working days after verification
What Is Covered
- Manufacturing defects
- Dead on arrival (DOA) products
- Products not matching the description
- Hardware failures under normal use
What Is Not Covered
- Physical damage caused by the customer
- Water or liquid damage
- Damage from incorrect use or incompatible devices
- Normal wear and tear
How to Claim
To initiate a warranty or replacement claim:
- Contact us via WhatsApp or email within the eligible period
- Share your order number and a clear photo or video of the issue
- Our team will verify and confirm the replacement within 24 hours
- Return the faulty item (we will guide you on the return process)
- Replacement dispatched within 2–3 working days
Contact for Claims
Visit our Contact Us page for WhatsApp and email details. We aim to resolve all claims quickly and fairly.
