Warranty, Returns & Delivery

Delivery

Orders are usually processed within 1–2 hours. Standard delivery usually takes 1–2 business days after dispatch across Pakistan. Delivery times are estimates and may be affected by courier operations or circumstances outside AvaNext's control. Cash on Delivery is available for eligible orders nationwide.

Inspection on Delivery — Please Read

Every AvaNext parcel ships in a transparent flyer so you can see the product before you accept the parcel.

Please inspect your parcel in front of the courier at the time of delivery. If you see any of the following, refuse the parcel or record it with the rider on the spot:

  • Physical damage to the product
  • Broken factory seal or opened packaging
  • Missing item, missing accessory or wrong item

Delivery-condition issues—physical damage, a broken factory seal, missing items, or the wrong item—must be reported at delivery or within 48 hours. Send your order number and clear photos or video on WhatsApp at +92 311 6556789.

A functional fault, including an item that does not power on or work correctly, may qualify for replacement if reported within 7 calendar days, subject to the eligibility and exclusions below.

7-Day Replacement

If the product develops a functional fault within 7 calendar days of delivery, it may qualify for replacement after inspection. Conditions:

  • Item is unused and in its original packaging
  • All accessories and the original invoice are included
  • The issue is not physical damage, liquid damage or misuse. The separate 12-month warranty covers manufacturing defects in eligible categories.

Return shipping: the customer arranges and pays return shipping to us. We cover the reshipment back to you at no charge.

Exception: if the item arrived defective or we sent the wrong item (and you reported it at delivery or within 48 hours as above), we cover both legs of shipping.

12-Month Warranty for Eligible Categories

A 12-month warranty applies to eligible products in the following categories:

  • Chargers and power adapters
  • Cables
  • Power banks
  • Audio products (earbuds, EarPods, headphones)

Warranty covers manufacturing defects only. It does not cover physical damage, liquid damage, burnt units caused by voltage fluctuation on non-surge-protected devices, or damage from unauthorised repair.

Cases, screen protectors and similar accessories are covered by the 7-day replacement only — they do not carry a 12-month warranty.

How to Claim

  1. WhatsApp us at the number on the Contact page with your order number, a short description of the issue and a photo or video.
  2. We confirm whether it falls under 7-day replacement or 12-month warranty and share the return address.
  3. You ship the item back (tracked courier recommended).
  4. On receipt and verification, we dispatch the replacement — free of charge to you.

Summary

Inspect the parcel on delivery. Report physical damage, broken seals, missing items or wrong items within 48 hours. Report functional faults within 7 calendar days. A 12-month warranty applies only to eligible products and manufacturing defects. Orders are usually processed within 1–2 hours.