Warranty, Returns & Delivery

Delivery

1–2 business days across Pakistan. Karachi 1–2 business days where available. Every order is dispatched within 24 hours of confirmation. Cash on Delivery available nationwide.

Inspection on Delivery — Please Read

Every AvaNext parcel ships in a transparent flyer so you can see the product before you accept the parcel.

Please inspect your parcel in front of the courier at the time of delivery. If you see any of the following, refuse the parcel or record it with the rider on the spot:

Dead-on-arrival unit (product does not power on / does not work)
Physical damage to the product
Broken factory seal or opened packaging
Missing item, missing accessory or wrong item

Damage, DOA units or missing items reported after the courier has left cannot be covered, as we have no way to verify whether the issue happened in transit, in handling after delivery, or in use. This policy exists so that genuine transit issues are caught the moment they can still be proven — and so far we have zero complaints because of it.

7-Day Replacement

If the product develops a fault within 7 days of delivery, we will replace it. Conditions:

Item is unused and in its original packaging
All accessories and the original invoice are included
The issue is not physical damage, liquid damage or misuse (covered under warranty terms below only for eligible products)

Return shipping: the customer arranges and pays return shipping to us. We cover the reshipment back to you at no charge.

Exception: if the item arrived defective or we sent the wrong item (and you reported it at delivery as above), we cover both legs of shipping.

12-Month Brand Warranty

The following categories carry a 12-month manufacturer warranty:

Chargers and power adapters
Cables
Power banks
Audio products (earbuds, EarPods, headphones)

Warranty covers manufacturing defects only. It does not cover physical damage, liquid damage, burnt units caused by voltage fluctuation on non-surge-protected devices, or damage from unauthorised repair.

Cases, screen protectors and similar accessories are covered by the 7-day replacement only — they do not carry a 12-month warranty.

How to Claim

WhatsApp us at the number on the Contact page with your order number, a short description of the issue and a photo or video.
We confirm whether it falls under 7-day replacement or 12-month warranty and share the return address.
You ship the item back (tracked courier recommended).
On receipt and verification, we dispatch the replacement — free of charge to you.